Join Our Growing Legal Team
We are a dynamic personal injury and Social Security disability law firm committed to fighting for our clients and building a team of exceptional professionals. We offer competitive compensation, professional development opportunities, and a collaborative work environment. If you’re passionate about helping people and want to be part of a winning team, we’d love to hear from you.
Why Join Pickford Law?
We believe that to provide the best service to our clients, we must provide the best environment for our team.
Current Openings
Intake Specialist
Full-Time | Non-Exempt | Hourly + Commission
Position Overview
The Intake Specialist is the critical first point of contact for potential clients. This role, qualifies leads, collects case information, and converts qualified prospects into signed clients. Success requires exceptional customer service skills, empathy, strong communication abilities, and proven sales/closing skills.
Key Responsibilities
- Answer incoming calls promptly and professionally (within 3 rings)
- Conduct comprehensive intake interviews (15-30 minutes per call)
- Screen and qualify potential clients based on case acceptance criteria
- Collect complete client and case information accurately
- Present firm’s value proposition and overcome objections
- Close qualified cases and obtain signed retainer agreements
- Follow up systematically with unsigned leads until conversion
- Respond to web inquiries and live chat within 15 minutes
- Maintain organized tracking of all leads and follow-ups
- Achieve monthly conversion rate and case signing goals
Required Qualifications
- High school diploma or equivalent
- 1-2 years customer service or call center experience
- Excellent verbal and written communication skills
- Strong active listening skills and empathy
- Ability to handle emotionally charged conversations professionally
- Proficiency with computers and multi-line phone systems
- Strong organizational skills and attention to detail
Preferred Qualifications
- Prior legal intake, call center sales, or insurance experience
- Bilingual (English/Spanish) strongly preferred
- Personal injury or legal industry knowledge
- Experience with CRM systems and e-signature platforms
Key Performance Indicators
- Conversion Rate: 50-60% of qualified leads signed
- Call Response: 95%+ answered within 3 rings
- Lead Response Time: Web leads contacted within 15 minutes
- Follow-Up Completion: 90%+ of leads receive all scheduled follow-ups
- Monthly Goals: Sign target number of new cases per month
- Data Accuracy: 98%+ accuracy in client information entry
Compensation
Competitive hourly rate ($15-25/hour based on experience) plus performance-based commission/bonuses. Top performers earn significant additional income through our incentive structure.
PERSONAL INJURY CASE MANAGER
Full-Time | Non-Exempt/Exempt
Position Overview
The Personal Injury Case Manager serves as the primary point of contact for clients throughout their case lifecycle. This role manages cases from initial signing through settlement, coordinates medical treatment, communicates with insurance adjusters, and ensures cases progress efficiently toward successful resolution.
Key Responsibilities
- Manage active caseload of 40-80 personal injury cases
- Serve as primary client contact and maintain regular communication
- Monitor client medical treatment and progress toward MMI
- Communicate with insurance adjusters
- Coordinate lien resolution
- Maintain organized case files and accurate documentation
- Track deadlines and statute of limitations compliance
- Support attorneys with case development and trial preparation
Required Qualifications
- High school diploma or equivalent; Associate’s degree preferred
- 2-3 years personal injury case management or legal experience
- Strong knowledge of personal injury law and insurance practices
- Excellent communication and customer service skills
- Understanding of medical terminology
- Proficiency with case management software
- Strong organizational skills and ability to manage multiple cases
- Attention to detail and deadline-driven mindset
Preferred Qualifications
- Paralegal certificate or coursework
- 3+ years personal injury experience
- Experience with high-value or complex cases
- Bilingual (English/Spanish)
- Knowledge of lien resolution and Medicare compliance
Key Performance Indicators
- Active Caseload: 40-80 cases depending on complexity
- Client Communication: 95%+ response within 24 hours
- Deadline Compliance: 100% – zero missed deadlines
- Client Satisfaction: 4.5/5.0 or higher in surveys
Compensation
Competitive salary based on experience ($30,000-$55,000) with performance bonuses. Comprehensive benefits package available.
SOCIAL SECURITY DISABILITY CASE MANAGER
Full-Time | Non-Exempt/Exempt
Position Overview
The Social Security Disability Case Manager manages disability claims from initial application through hearing and appeals. This role requires deep knowledge of SSA regulations, medical evidence development, and client advocacy throughout the complex disability determination process.
Key Responsibilities
- Manage caseload of 60-100 Social Security disability cases
- Prepare and submit initial disability applications
- File reconsiderations and requests for hearing
- Develop medical evidence and obtain supporting records
- Coordinate with clients on medical evidence
- Communicate regularly with clients about case status
- Track critical deadlines and appeal periods
- Monitor SSA correspondence and respond to development requests
Required Qualifications
- High school diploma or equivalent; Bachelor’s degree preferred
- 2-3 years Social Security disability experience
- Strong knowledge of SSA regulations and disability determination process
- Understanding of medical terminology and conditions
- Excellent written and verbal communication skills
- Proficiency with case management software
- Strong organizational skills and deadline management
- Empathy and patience working with disabled clients
Preferred Qualifications
- Paralegal certificate or legal studies coursework
- 3+ years Social Security disability experience
- Experience with hearings and appeals
- Bilingual (English/Spanish)
- Knowledge of VA disability benefits
Key Performance Indicators
- Active Caseload: 60-100 cases managed effectively
- Filing Timeliness: 100% of deadlines met (60-day appeal periods)
- Client Communication: 95%+ response within 24-48 hours
- Case Progression: Track advancement through SSA stages
- Favorable Outcomes: Track approval rates and case success
Compensation
Competitive salary based on experience ($40,000-$65,000) with performance bonuses. Comprehensive benefits package available.
PERSONAL INJURY PARALEGAL
Full-Time | Exempt/Non-Exempt
Position Overview
The Personal Injury Paralegal provides comprehensive legal support to attorneys handling personal injury cases from initial filing through settlement or trial. This role requires extensive knowledge of personal injury law, civil procedure, medical terminology, and the ability to independently manage complex litigation tasks.
Key Responsibilities
- Manage caseload of 40-80 personal injury cases
- Draft complaints, motions, and other pleadings
- Conduct discovery (interrogatories, requests for production, depositions)
- Request, organize, and summarize medical records
- Prepare comprehensive settlement demand packages
- Coordinate lien resolution (medical, Medicare, ERISA)
- E-file documents with state and federal courts
- Prepare for and assist with trials and mediations
- Communicate with clients, opposing counsel, and court personnel
- Maintain organized case files and track all deadlines
- Calculate damages and prepare settlement statements
Required Qualifications
- Associate’s degree or Paralegal Certificate from ABA-approved program
- 3-5 years experience as personal injury paralegal
- Thorough knowledge of personal injury law and civil procedure
- Strong understanding of medical terminology
- Excellent written and verbal communication skills
- Proficiency with case management software and e-filing systems
- Exceptional organizational skills and attention to detail
- Ability to work independently and manage multiple deadlines
Preferred Qualifications
- Bachelor’s degree
- 5+ years personal injury paralegal experience
- Trial experience and courtroom familiarity
- NALA or NFPA certification
- Bilingual (English/Spanish)
- Experience with high-value or complex cases
Key Performance Indicators
- Caseload Management: 40-80 cases depending on experience
- Deadline Compliance: 100% – ZERO missed court deadlines
- Cases Closed Monthly: 6-8 cases settled/resolved per month
- Demand Preparation: 8-10 comprehensive demands per month
- Discovery Completion: Timely responses to all discovery
- Accuracy Rate: 98%+ in pleadings and legal documents
- Client Response: 95%+ within 24 hours
Compensation
Competitive salary based on experience ($45,000-$75,000). Comprehensive benefits package including health insurance, PTO, and professional development opportunities.
RECEPTIONIST / FRONT DESK COORDINATOR
Full-Time | Non-Exempt
Position Overview
The Receptionist/Front Desk Coordinator is the face and first voice of our law firm. This role manages all front desk operations including answering phones, greeting visitors, scheduling appointments, and providing administrative support. Success requires exceptional customer service skills, professional phone etiquette, and strong organizational abilities.
Key Responsibilities
- Answer multi-line phone system promptly (within 3 rings)
- Greet all visitors warmly and professionally
- Screen and route calls to appropriate staff members
- Take detailed, accurate messages
- Schedule appointments and manage attorney calendars
- Check in clients for appointments and consultations
- Maintain organized, welcoming reception area
- Process incoming and outgoing mail daily
- Maintain office supplies inventory and place orders
- Provide general administrative support to staff
- Maintain strict client confidentiality
Required Qualifications
- High school diploma or equivalent
- 1-2 years reception or customer service experience
- Excellent verbal and written communication skills
- Professional phone etiquette and pleasant speaking voice
- Strong organizational skills and attention to detail
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Ability to multitask in fast-paced environment
- Professional appearance and demeanor
- Reliable and punctual attendance
Preferred Qualifications
- Prior experience in law firm or professional services environment
- Familiarity with legal terminology
- Experience with multi-line phone systems
- Bilingual (English/Spanish) strongly preferred
Key Performance Indicators
- Call Response: 95%+ answered within 3 rings
- Visitor Greeting: Acknowledge within 30 seconds
- Message Accuracy: 100% of required information captured
- Appointment Management: Zero double-bookings or conflicts
- Punctuality: 100% on-time arrival (desk coverage critical)
- Professional Appearance: Consistently maintained
- Reception Area: Always clean, organized, and welcoming
Compensation
Competitive hourly rate ($14-20/hour based on experience). Benefits package available.
MEDICAL RECORDS CLERK
Full-Time | Non-Exempt
Position Overview
The Medical Records Clerk is responsible for obtaining, organizing, reviewing, and summarizing medical records for personal injury and Social Security disability cases. This critical role ensures complete, accurate medical documentation is available for case evaluation and settlement. Success requires strong organizational skills, understanding of medical terminology, and persistent follow-up abilities.
Key Responsibilities
- Request medical records from hospitals, doctors, and healthcare providers
- Follow up persistently on outstanding records requests
- Review records for completeness and accuracy
- Organize records chronologically by provider
- Scan and upload records to case management system
- Request and organize medical billing statements
- Prepare medical chronologies summarizing treatment
- Track all records requests in database/tracking system
- Communicate professionally with medical records departments
- Identify gaps in medical documentation
- Ensure HIPAA compliance in all activities
Required Qualifications
- High school diploma or equivalent
- 1-2 years medical records or healthcare administration experience
- Strong understanding of medical terminology
- Knowledge of HIPAA privacy regulations
- Excellent organizational skills and attention to detail
- Proficiency with Microsoft Office and document scanning
- Ability to read and interpret medical records
- Strong written and verbal communication skills
- Persistent follow-up skills
Preferred Qualifications
- Associate’s degree in Health Information Management
- RHIT or RHIA certification
- Experience in personal injury or legal environment
- Familiarity with medical records retrieval services
- Bilingual (English/Spanish)
Key Performance Indicators
- Weekly Requests: 25-40 records requests sent per week
- Turnaround Time: Average 30-45 days request to receipt
- Follow-Up Completion: 100% of overdue requests contacted
- Completion Rate: 95%+ of requests ultimately fulfilled
- Same-Day Processing: 90%+ of received records processed
- Accuracy: 100% correct patient information (no wrong patients)
- Organization: All records properly scanned and filed
- Medical Chronologies: 10-15 completed per month
Compensation
Competitive hourly rate ($15-22/hour based on experience). Benefits package available.
HOW TO APPLY
Interested candidates should submit their resume and cover letter to: info@pickfordlawfirm.com
Please specify which position you are applying for in the subject line.